FAQ

Will you offer delivery and/or pick up?

Yes! If you are within 15 miles of (the north side) Mansfield, delivery is FREE. If you live outside the radius, contact me and we can arrange a pick up.

Do you offer any kickback with the refill program?

At this moment, returning jars does not offer any kickback. But you can feel good about the jar being reused and kept out of landfill. I would love to offer a kickback program in the future.

Who will you ship thru?

I will ship all packages through USPS.

What will the delivery times be?

For local delivery, I will get them to you within two to three days of the order being placed. For orders being delivered thru USPS, I will drop them off on Tuesday and Friday of each week.

How do you plan on shipping in an eco-friendly way?

I plan on shipping your items in reused boxes and with as little plastic as possible.

What's your favorite sustainable swap?

The facial squares. This was one of my first swaps and I still love them years later.

Tell me about your shop.

I'm based out of my home in Mansfield, Ohio. It is a pet-friendly home. However, things are washed and stored away to keep those pesky pet hairs off of them.

Do you accept returns?

At this point in time, I can not accept returns - all sales are final. But I do want you to love your purchases, so if you're not happy, please email me at willowzerowaste@gmail.com and I can make it right!